HubSpot: DACH Contract Manager, Upmarket - German Speaker

Headquarters: Remote - Ireland URL: http://hubspot.com As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts

This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals

As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot

This role is available for all work preferences @home @flex @office in Ireland

In this role, you’ll get to: Negotiate value-driven renewals and contract changes while ensuring a superb customer experience

Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities

Lead a substantial number of customer calls (approx 42 a month) Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer

Establish cooperative working relationships with customers

Lead forecasting discussions and pipeline reviews with internal colleagues

Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks

We are looking for people who: Fluency in English and German Have healthy negotiation or sales experience Are passionate about creating a great customer experience Solve problems with curiosity and creativity Seek to understand multiple perspectives in a situation Have prior account management and/or customer retention experience Show clear communication skills with the ability to effectively lead a phone conversation Possess prioritization and organizational skills with attention to detail Embrace a dynamic and motivating environment Invest in relationships with customers and colleagues Contribute to a positive team environment of equality and inclusion We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you

If you need accommodations or assistance due to a disability, please reach out to us using this form

At HubSpot, we value both flexibility and connection

Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers

If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding

If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process

We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment

An employer who violates this law shall be subject to criminal penalties and civil liability

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here

India Applicants: link to HubSpot India's equal opportunity policy here

About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service

HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers

At HubSpot, bold is our baseline

Our employees around the globe move fast, stay customer-obsessed, and win together

Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART

These commitments shape how we work, lead, and grow

We’re building a company where people can do their best work

We focus on brilliant work, not badge swipes

By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress

And we know that when our employees grow, our customers do too

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world

Explore more: HubSpot Careers Life at HubSpot on Instagram HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human

More information can be found here

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Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights

To apply: https://weworkremotely.com/remote-jobs/hubspot-dach-contract-manager-upmarket-german-speaker