OneMCI: Virtual Banker - Evenings

Headquarters: Garden City, Georgia, United States URL: http://mci.world POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization

The Evening Virtual Banker provides professional digital banking support to customers outside of standard business hours

This role focuses on resolving service issues, managing account inquiries, and delivering prompt, accurate assistance

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test

Key Responsibilities: Deliver exceptional service via online and phone channels

Process deposits, transfers, and account updates accurately

Handle after-hours inquiries and resolve service issues

Educate customers on mobile and online banking features

Maintain compliance with all security protocols and policies

CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: High School Diploma/GED Previous experience in banking or virtual customer service preferred

Strong interpersonal and written communication skills

Ability to work independently during non-traditional hours

COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward

Our compensation and benefits packages are designed to be competitive and to grow with you over time

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck

Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need

Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days

Benefit options vary by location

Retirement Savings: Secure your future with retirement savings programs, where available

Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges

Life Insurance: Access life insurance options to safeguard your loved ones

Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities

Paid Training: Learn new skills while earning a paycheck

Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement

Casual Dress Code: Be comfortable while you work

Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations

While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you

Apply today! This job operates in a professional office environment

While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer

The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds

All MCI Locations Must be authorized to work in the country where the job is based

Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint

Job offers are contingent on background/security investigation results

Must be willing to submit to drug screening

Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship

The policy regarding requests for reasonable accommodation applies to all aspects of employment

If reasonable accommodations are needed, please contact Human Resources

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community

All aspects of employment at MCI are based solely on a person's merit and qualifications

MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect

All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances

MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements

MCI will not tolerate discrimination or harassment based on any of these characteristics

We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline

In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance

MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services

In 2019, Marlowe Companies Inc. (MCI) was named by Inc

Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time

MCI’s subsidiaries had previously made Inc

Magazine's List of Fastest-Growing Companies 15 times, respectively

MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines

Driving modernization through digitalization, MCI ensures clients do more for less

MCI is the holding company for a diverse lineup of tech-enabled business services operating companies

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners

MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum

The purpose of the above job description is to provide potential candidates with a general overview of the role

It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job

You may be asked by your supervisors or managers to perform other duties

You will be evaluated in part based upon your performance of the tasks listed in this job description

The employer has the right to revise this job description at any time

This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason

To apply: https://weworkremotely.com/remote-jobs/onemci-virtual-banker-evenings