RN Pad: Customer Onboarding/Success

Headquarters: New York URL: https://www.rnpad.com/ RN Pad is a funded, profitable startup based in New York City with a fully remote, global team

We're building innovative tools in the healthcare space, and we're growing fast to roll out some exciting new features

We've been delivering top-notch customer service for over five years now, and our customers truly love what we've built

We're a mission-driven group passionate about making a real difference in healthcare

The Role This is a hands-on position focused on customer onboarding and success, with some general support duties as needed

You'll help new customers get up and running smoothly while building strong, ongoing relationships to ensure they get the most out of our product

What you'll do: Lead onboarding for new customers

Create and run personalized onboarding plans to help them adopt the product quickly and see real value fast

Act as their main point of contact after signup

Be the trusted advisor who understands their goals, checks in proactively, spots upsell opportunities, and keeps them happy long-term

Handle incoming support inquiries through our channels (Intercom) and resolve issues, escalating when needed

Gather customer feedback, spot common pain points, and work closely with our Product and Engineering teams

Collaborate across the team to fix issues quickly and keep everything running smoothly

Who We're Looking For We're excited to hear from people who love helping others, communicate clearly, and pick things up quickly

Must-haves: 5+ years in customer success, support, or similar roles

Ideally in a tech startup or SaaS company

An ability to translate complex information into clear, practical understanding for our clients and ensuring that our clients are fully comfortable using the product

Proven experience resolving complex customer problems while keeping satisfaction high

Comfortable working remotely and available during Americas time zones

Strong written and verbal English communication

Tech-savvy and quick to learn new tools

Calm under pressure, great at problem-solving and de-escalating issues

Self-motivated - able to own your work with minimal oversight

Highly organized

Nice-to-haves: Experience with Intercom and Slack

Multilingual (especially Spanish or Russian)

Background in healthcare tech

What We Offer Competitive salary

Paid time off

A supportive, collaborative remote team

Real opportunities to grow as we expand

Long-term, stable role in a profitable company

Timeline We're aiming to bring someone on board by February 1st and hope to move quickly with the right person

If this sounds like you, we'd love to chat! Send your resume, LinkedIn and anything else you would like to share

To apply: https://weworkremotely.com/remote-jobs/rn-pad-customer-onboarding-success