Head of Customer Success Engineering

About Hightouch Hightouch is the modern AI platform for marketing and growth teams

Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance

Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks

Building on these tailwinds, we've become a leader in AI marketing and partner with industry leaders like Domino's, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others

Our team focuses on making a meaningful impact for our customers

We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness

We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals

About The Role In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers through documentation, best practices, and product feedback

Your team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale

As a hands-on leader, you will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers

You'll scale processes that help customers succeed today while partnering closely with Engineering, Product, and Design to influence how the platform evolves tomorrow

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