Flag Theory: Customer Onboarding Specialist for Company Incorporations (Full Time)

Headquarters: Remote URL: https://flagtheory.com/ Job Responsibilities Own the post-sale customer journey for company incorporation services across multiple jurisdictions

Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care

Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly

Coordinate with external vendors to ensure timely, accurate service delivery

Maintain and update SOPs for all onboarding and incorporation-related workflows

Identify friction points and implement improvements that enhance client satisfaction and response rates

Ensure compliance with internal quality checks and jurisdictional regulatory standards

Requirements / Must Have 2+ years of hands-on experience in corporate services or company incorporation

Proven knowledge of KYC processes and compliance protocols

Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks

Excellent written and spoken English; clear communicator under pressure

High level of empathy and client orientation; anticipates client concerns before they escalate

Demonstrated self-motivation and proactiveness in remote environments

Listen, Learn, Grow mindset Minimum 2 years of successful remote work experience

Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive)

Based in a European timezone (UTC to UTC+3)

Nice to Have Experience handling KYC for complex incorporations and/or international bank account setups

Multilingual fluency, particularly in languages relevant to offshore or international clientele

Familiarity with CRM tools or client-facing ticketing systems

Benefits Work from anywhere, on a flexible schedule, part of a fully remote team Compensation based on experience 20 paid vacation days per year To apply: https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time-2