ServiceNow: CRM ServiceNow Technology Consultant

Headquarters: Avenida Faria Lima 4055, 3rd Floor, São Paulo, Brazil URL: http://servicenow.com Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work

Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®

Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work

But this is just the beginning of our journey

Join us as we pursue our purpose to make the world work better for everyone

Job Description What you get to do in this role: The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes

The Senior Technical Consultant is the functional and technical expert in customer engagements

Participate in workshops with customers to assess current processes and establish future-state processes

Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices

Provide oversight and unit testing of code developed by partner or customer employees

Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes

Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

Provide feedback to product development to improve the product based on experiences gained with customers

Maintain skills / certifications on for

Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving

This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years experience as part of a professional services organization; or equivalent education/experience Ability to travel up to 50% Industry domain expertise in Creative with comfort running projects independently Success driving complex issues through analysis and resolution Experience working collaboratively ServiceNow certifications in aligned workflow FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location

Learn more here

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service

Equal Opportunity Employer ServiceNow is an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements

Accommodations We strive to create an accessible and inclusive experience for all candidates

If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance

Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S

Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities

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To apply: https://weworkremotely.com/remote-jobs/servicenow-crm-servicenow-technology-consultant