Resident Support Specialist

As a Resident Support Specialist in the Real Estate industry, you will play a crucial role in enhancing tenant satisfaction and ensuring smooth property operations

This position is pivotal in maintaining positive tenant relations and providing exceptional customer service

You will be responsible for handling inbound calls, managing tenant inquiries, and offering administrative support to the property management team

Your bilingual communication skills in English and Spanish will be essential in effectively addressing the needs of a diverse tenant base

Responsibilities include providing excellent customer service, handling inbound calls, maintaining effective tenant relations, assisting in property management tasks, utilizing professional phone etiquette, conducting follow-up communications, supporting real estate operations, and preparing written communications with tenants

Requirements include 1-3 years of experience in customer service or real estate, proficiency in inbound call handling, bilingual in English and Spanish, strong understanding of property management, excellent tenant relations skills, professional phone etiquette, and strong administrative support capabilities.