Porkbun: Live Technical Support Representative — Full-Time (40 hrs/week, Sat–Sun required, Tues-Wed off) — $40,000/year + Benefits — Locations: CA, ID, OR, TX, WA

Headquarters: Oregon USA URL: https://porkbun.com Live Technical Support Representative — Full-Time (40 hrs/week, Sat–Sun required, Tues-Wed off) — $40,000/year + Benefits — Locations: CA, ID, OR, TX, WA It's time to hire another amazing individual again

You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? Can you provide amazing and personalized phone support? If you’re good at diagnosing technical issues, enjoy helping customers, and can deliver a mind-blowing experience via phone, chat, and email support, then please apply! Porkbun is a fully remote domain name registrar

We’re looking to add multiple U.S.-based, full-time Technical Support Representatives

We are hiring from within states where we are already operational; eligibility is restricted to: California, Idaho, Oregon, Texas, or Washington

From .com to .pizza to .plumbing, Porkbun sells more than 500 domain extensions directly to consumers

Our no-nonsense interface and super-affordable prices mean we’re adding new customers at a fantastic rate

We have become the go-to registrar for tech-savvy individuals such as developers

At the same time, bargain-hunters are thrilled to learn that we offer incredible support despite our industry-low prices

We think Porkbun.com is the best registrar in the world, and if you check out our TrustPilot reviews, you’ll see that’s not just our own bias talking

But even the easiest-to-use interface can’t solve every customer problem

Typical issues: “How do I connect my domain to Shopify?” “How do I transfer my domain to Porkbun?” “My website isn’t working.” “How do I purchase WordPress hosting?” “Why didn’t my payment go through?” “How do I connect my hosted email to Outlook?” “Why is your company named Porkbun?” Experience – professional or personal – with domains, hosting, DNS is required, or, absent that, very strong experience in live technical support

We are looking for someone with proven technical and diagnostic ability who loves learning new things

Live support experience that spans multiple modes of support, such as email, chat, and phone, is valued

Important skills: You can provide amazing live support via phone and chat, even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours ) You can write emails with a professional tone You love the feeling of making a customer happy You’re an excellent problem solver You have at least two years of tech support experience, either at an internal help desk or customer-facing position Experience with domains, hosting, and DNS You have a steady Internet connection and a quiet room to work out of You work efficiently in a remote work environment You are perfectly fine with horrible hilarious puns If the above describes you, please follow the instructions below EXACTLY and respond accurately -- failure to do so means we will filter out your application

Attach your resume and cover letter to an email as two separate .pdf documents Address your email with the subject line “Technical Support Representative” Begin your email body by copying, pasting, and responding to the below qualifying questions

If you are responding NO, we are sorry, but you are not eligible for the role: Are you based in the USA and eligible for employment (Yes/No)? Are you based in one of the following states: California, Idaho, Oregon, Texas, or Washington (Yes/No)? Do you have two or more years of live technical support experience, or experience with domains, DNS, hosting? (Yes/No) If yes, which? Are you available and interested in working both Saturday and Sunday(Yes/No)? Feel free to add other relevant, brief content to your email but it must begin with those questions and your accurate responses Send that email with attachments to careers+support@porkbun.com We are leaning into our growth and hiring for shifts that will bolster our live support coverage for US time zones

Answering phones and chats will be the primary priority of this role

We are hiring for the following Standard Shift: Thurs - Mon, 9 AM - 5 PM Pacific Time We believe that to do your job well, you need to take paid breaks – all 8-hour shifts include a total of one hour of paid breaks

Starting pay: $40,000 / year + benefits This position offers full medical, dental, and vision benefits (single), starting after 90 days, and a Simple IRA plan with a matching 3% company contribution after the first year

Why work for Porkbun: We’re making a big splash in a multi-billion-dollar industry, like a pig running through a puddle

We have seen incredible growth in our business fueled by word of mouth, savvy marketing, and mass-market accolades such as being recognized by USA Today in 2023 and 2024 as the Best Domain Registrar

We are the #1 registrar as ranked by our 100% real TrustPilot customer reviews

We have over 400,000 active customers and nearly 3,000,000 domains under management

But we're a small team, and that means a single, motivated individual can make a huge impact

Porkbun is committed to a policy of nondiscrimination in employment on any basis

This is a fun place to work, but we’re not blind optimists; instead, our culture thrives on clear-eyed assessments to recognize and solve problems

Also, everyone who works here is genuinely nice

If this sounds like heaven to you, please apply

To apply: https://weworkremotely.com/remote-jobs/porkbun-live-technical-support-representative-full-time-40-hrs-week-sat-sun-required-tues-wed-off-40-000-year