CRAE GROUP LTD: Customer Support Agent (Remote)

Headquarters: Cyprus URL: https://craegroup.com CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus

We develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world

Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch

We are a young, dynamic team who enjoy working in tech among creative and talented individuals

Our asset is the great people within our company with a unique approach on how to properly maintain our services and products

We are looking for talented Customer Support Representative to join our team remotely

Monthly salary range: €1,400-€2,000 (gross) + performance bonus Depending on experience and performance

Work schedule: 4 days on, 4 days off

An option of 2 shifts to be permanently put on: 10:00-22:00 or 22:00-10:00 (Cyprus local time)

Job Description & Responsibilities: Communication with customers through live chat and e-mails

Maintain prompt and empathetic attitude towards customers

Acknowledge and resolve customers’ issues and queries

Keeping up to date with products terms, offers and functions

Report and escalate advanced customer queries to the relevant departments

Perform first-step investigations on queries and issues

Experience and qualifications: Proficiency in both written and verbal English, with excellent language skills

Strong communication abilities, enabling effective interaction and collaboration

Solid computer literacy and adept typing skills

Ability to perform effectively within a multitasking work environment. 2+ years experience in online customer support is mandatory

What We Offer: A competitive and attractive remuneration package that values your skills and contributions

The chance to join a dynamic, forward-thinking European company and play a key role in its success

Performance-based monthly bonuses

Flexible remote work

We look forward to hearing from you! Please note: Due to the high volume of applications, only shortlisted candidates will be contacted

Thank you for your understanding

To apply: https://weworkremotely.com/remote-jobs/crae-group-ltd-customer-support-agent-remote