Oracle: Sr. Oracle SCM Functional Specialist, Global SaaS & Apps Delivery

Headquarters: United States URL: http://oracle.com Description Oracle Customer Success Services (CSS) is an organization of 10,000+ employees that supports over 6,000 companies around the world

We are uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology

As a member of the Customer Success Services organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and troubleshooting for our Electronic Support Services

A main point of contact for customers, we are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and raised issues

Note: This position is not eligible for sponsorship Qualifications: 12+ years of demonstrated ability with SCM solutions and 3+ years with Oracle SCM Cloud implementations/support

Bachelor’s degree or equivalent experience

Proven professional/ technical experience with an understanding of Applications at a functional and technical level (preferably Oracle)

Ability to travel up to 50% of the time

Responsibilities As Lead Techno-Functional Analyst for Oracle SCM Cloud, you will be the "proactive" technical support, business solution implementation and risk manager to assure the highest level of customer satisfaction

You will create/contribute to automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues

This position is regarded by Oracle, our partners, and our customers as the technical support expert in Oracle product usage in complex, open systems implementation environments

You will provide leadership and expertise in the development of new products/services/processes, frequently operating at the innovation of technology

The discretionary job title is Sr

Tech Manager, Global SaaS & Apps Delivery, but the role is for a functional person. #LI-KA1 #LI-REMOTE Qualifications Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates

Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $46.30 to $95.91 per hour; from: $96,300 to $199,500 per annum

May be eligible for equity

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity

Oracle US offers a comprehensive benefits package which includes the following: 1

Medical, dental, and vision insurance, including expert medical opinion 2

Short term disability and long term disability 3

Life insurance and AD&D 4

Supplemental life insurance (Employee/Spouse/Child) 5

Health care and dependent care Flexible Spending Accounts 6

Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position

Accrued Vacation is provided to all other employees eligible for vacation benefits

For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment

Vacation accrual is prorated for employees working between 20 and 34 hours per week

Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10

Paid sick leave: 72 hours of paid sick leave upon date of hire

Refreshes each calendar year

Unused balance will carry over each year up to a maximum cap of 112 hours. 11

Paid parental leave 12

Adoption assistance 13

Employee Stock Purchase Plan 14

Financial planning and group legal 15

Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted

Career Level - IC5 To apply: https://weworkremotely.com/remote-jobs/oracle-sr-oracle-scm-functional-specialist-global-saas-apps-delivery